My Interview Hub is owned and operated by Hedgehog Software LLC, a Wyoming limited liability company ("Hedgehog Software LLC," "My Interview Hub," "we," "us," or "our"). We operate the website myinterviewhub.com and related applications, tools, and services (collectively, the "Service"). This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit the Service, create an account, purchase access, invite a partner, submit content, or otherwise interact with us.
By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, do not use the Service. This Privacy Policy should be read together with our Terms of Service.
Important: My Interview Hub is an independent educational preparation platform. We are not affiliated with, endorsed by, or connected to U.S. Citizenship and Immigration Services (USCIS), the Department of Homeland Security, or any government agency. The Service does not provide legal advice.
This Policy applies to personal information we process about visitors, account holders, paying customers, invited workspace partners, support users, and people who submit public interview experiences or use free tools on the Service (including our USCIS case tracker JSON parser).
This Policy does not apply to third-party websites or services that we do not control, including USCIS account pages, payment pages hosted by Stripe, or authentication screens hosted by Clerk. Those services are governed by their own privacy policies.
When you register or sign in, we and our authentication provider (Clerk) process information such as your email address, authentication credentials or tokens, display name, profile image (if provided through your auth provider), preferred language/locale, and your role within a couple workspace (for example, petitioner or beneficiary). We store a corresponding user record in our application database linked to your Clerk user identifier.
Paid workspaces may store content you and your partner voluntarily enter for interview preparation, including: workspace name; relationship details (for example, together-since date, whether you have children, interview date); USCIS receipt/case numbers you choose to save; interview questions (including custom questions); shared answers and role-specific notes; checklist items and completion status; relationship timeline events (dates, titles, notes); practice-together session data and locked answers; quiz sessions and per-question results; and other study progress metadata.
If you use document checklist or timeline/photo features, we store files you upload (for example, images or document files), along with metadata such as file name, size, type, uploader, and workspace association. Files are stored on our infrastructure and served only to authorized workspace members through authenticated API access.
If you invite a partner, we process the invitee email address, invited role, invitation token, status, and expiration metadata so the invitation can be delivered and accepted. Once accepted, both workspace members can generally access shared workspace content.
Payments are processed by Stripe. We do not store full payment card numbers, CVV codes, or full bank account numbers on our servers. We retain transaction records needed to provide access, process refunds under our 7-day money-back guarantee (or as otherwise required), and for accounting, fraud prevention, and legal compliance, which may include amount, currency, status, timestamps, and Stripe identifiers (such as customer ID, payment intent ID, checkout session ID, charge/refund IDs, and invoice metadata). Invoice history may be retrieved from Stripe for display in your account.
If you open a support ticket, we store the subject, message content, ticket status, and related metadata, and may process your name and email to administer the ticket and send replies. Internal operations tools may notify our team when tickets are created so we can respond.
If you submit an interview experience for publication, we collect the structured facts, milestone dates, and free-text narrative you provide (for example, field office, case path, outcome, questions asked, documents, and advice). Submissions are moderated before publication. Do not include highly sensitive personal data you do not want made public (such as full A-numbers, exact street addresses, passport numbers, or full names of third parties) unless you intentionally choose to share them.
Our public USCIS case tracker JSON parser is designed to parse case JSON locally in your browser. Content you paste into that tool is not intended to be uploaded to our servers for parsing. Receipt numbers you enter may be stored in your browser's local storage on your device so the field can be refilled. If you separately save case numbers inside a paid workspace, those values are stored in our database as workspace data.
We automatically collect certain technical information when you use the Service, which may include IP address, browser type and version, device/OS information, approximate location derived from IP, referring URLs, pages viewed, timestamps, and diagnostic logs. We use this data for security, fraud prevention, rate limiting, debugging, and service reliability. Server logs may record request metadata but we do not intentionally log secrets such as passwords, session tokens, API keys, or webhook signatures.
We and our service providers use cookies, local storage, and similar technologies to keep you signed in, remember preferences (such as language), maintain sessions, measure usage, and protect against abuse. Clerk uses cookies/tokens for authentication. You can control cookies through your browser settings, but disabling essential cookies may prevent login or core functionality.
We partner with Microsoft Clarity to capture how you use and interact with the Service through behavioral metrics, heatmaps, and session replay, in order to improve the Service and understand usability issues. Website usage data is captured using first- and third-party cookies and other tracking technologies to determine the popularity of features and pages and to understand online activity. Session replays may capture page interactions such as clicks, scrolling, and mouse movement; sensitive input fields such as passwords are masked by default. For more information about how Microsoft collects and uses your data, see the Microsoft Privacy Statement.
We use personal information for the following business purposes:
We do not sell your personal information. We do not use the private relationship answers, notes, uploaded documents, or photos you store in a paid workspace for third-party advertising. Public experience submissions, if approved, may be published on the Service for other users to read.
We share personal information only as described below:
Application data is stored in our managed PostgreSQL database and related application infrastructure. Authentication is handled by Clerk. Payments are handled by Stripe. Files you upload are stored on our backend infrastructure and accessed through authenticated endpoints.
We implement reasonable administrative, technical, and organizational measures designed to protect personal information, including encryption in transit (TLS), access controls, authentication requirements for private APIs, and workspace-scoped authorization so users can only access data belonging to their workspace(s). No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We and our providers may process information in the United States and other countries where we or our providers operate. If you access the Service from outside the United States, you understand that your information may be transferred to, stored, and processed in jurisdictions that may have different data-protection laws than your home country.
We retain personal information for as long as needed to provide the Service, maintain your account and workspace, resolve disputes, enforce agreements, and comply with legal, tax, accounting, and security obligations.
If you request account deletion, we will delete or de-identify personal data associated with your account within a reasonable period (generally within 30 days), except where we must retain records (for example, completed payment records, fraud logs, legal holds, or information needed to establish, exercise, or defend legal claims). Public experience submissions that have already been published may remain available unless removal is required by law or we agree to remove them as a moderation decision.
Browser-local data for free tools (such as a receipt number in local storage) remains on your device until you clear it.
Depending on your location and applicable law (including, where applicable, GDPR/UK GDPR or U.S. state privacy laws), you may have rights to:
To exercise these rights, email hello@myinterviewhub.com from the email associated with your account and describe your request. We may need to verify your identity before acting. We will not discriminate against you for exercising privacy rights available under applicable law.
You may also update certain profile information in-product, manage language preferences, and close sessions by signing out. For payment method updates or billing questions handled in Stripe Customer Portal features we expose, those flows are processed by Stripe.
The Service is intended only for adults 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us personal information, contact us and we will take steps to delete it promptly.
The Service primarily sends transactional messages necessary to operate accounts, invitations, payments, and support. We do not sell personal information, and we do not use analytics data (including Microsoft Clarity data) for third-party advertising. Browser "Do Not Track" signals are not uniformly interpreted across the industry; we treat personal data as described in this Policy regardless of such signals unless a more specific legal requirement applies.
The Service may link to third-party sites, including USCIS websites and payment or authentication providers. We do not control those sites and are not responsible for their content or privacy practices. Review their policies before providing information to them.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes may be communicated by posting on the Service, email, or other reasonable means. Your continued use of the Service after the effective date of an updated Policy constitutes acceptance of the changes, except where applicable law requires a different standard.
For privacy questions, requests, or complaints, contact:
Hedgehog Software LLC (d/b/a My Interview Hub)
30 N. Gould St. Ste R, Sheridan, WY 82801, United States
hello@myinterviewhub.com© 2026 Hedgehog Software LLC. All rights reserved. Not affiliated with USCIS.